Privacy Policy
Privacy Policy for Cazaar Marketplace
Last Updated: February 2023
1. About us
Welcome to Cazaar Marketplace ("Cazaar," "we," "our," or "us"). Cazaar is a trading name of ILFD Group Ltd. We own and operate this site. ILFD Group Ltd a company registered in England and Wales under company registration number 07034824, with our registered office at Matrix House, 12-16 Lionel Road, Canvey Island, England, SS8 9DE.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online marketplace.
By accessing or using Cazaar, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our services.
2. Information We Collect
1.1. Personal Information
We may collect personal information that you provide us in setting up your account or checking out when purchasing on the site, including but not limited to:
● Name
● Contact information (email address, phone number)
● Billing and shipping addresses
● Payment details
1.2. User-Generated Content
Information you provide when creating a profile, listing products, or engaging in discussions on Cazaar.
1.3. Usage Information
Data related to your interactions with our platform, including log files, device information, and browsing history. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
3. How We Use Your Information
We use your personal data to provide our services on the site, facilitate transactions and to communicate with you effectively. The table below sets out how and why we use your personal data and the lawful basis for each processing activity.
Why we use your personal data | Categories of personal data | Lawful basis |
To create and maintain your account | Name, address, contact details | As necessary to perform our contract with you. |
Facilitating transactions | Payment details, address, delivery details, billing address | |
Providing customer support to respond to requests and provide customer care | Name, order details, email, account details | |
Sending promotional communications (with your consent) | Name, email address | Consent – you can withdraw your consent by updating your preferences on our account. |
Analyzing and monitoring usage patterns | Cooke information, Service usage information Analytics information | Legitimate interests – it is in our interest to understand how the site is being used and look for ways to unlock efficiencies, improve the service and grow our business. |
Improving our services, features, and user experience |
4. Retention
We only hold your data for as long as required to achieve the purpose for which it was gathered and if required for any longer period, this will be to comply with any legal, auditory or statutory requirements, in particular in order to handle any dispute you may raise.
Where we have no further legal basis for processing your personal data, we shall either delete it or anonymise it. Where your data is stored on our secure back-up servers, it will be stored in isolation and will not be processed further until it is deleted.
5. Information Sharing
We may share your information with:
● Sellers, service providers and business partners involved in facilitating our services
● Law enforcement, regulatory authorities, or in response to legal requests
● With your consent or as otherwise disclosed at the time of collection
6. Security
We employ reasonable security measures to protect your information from unauthorized access,
disclosure, alteration, and destruction.
7. Cookies and Similar Technologies
Cookies are small text files, stored on your device, that allow us to differentiate between you and all our other visitors. We use Cookies to improve your use of our website, detect and prevent fraud, analytical purposes to understand how customers engage with our site and to provide you with relevant advertising.
The types of Cookies we use are listed below:
Category | Purpose |
Necessary | We use these cookies to detect, prevent and mitigate fraud and other security risks. We may use this type of cookie to authenticate and verify your account and enable you to access the site securely. These include csrf_token. |
Functional | These cookies are used to recognise you when you return to the website. They also remember your preferences. i.e. to remember language settings and other enhanced features. |
Analytics | This helps us understand how you use our Services, monitor site usage and provide us with insight to improve the customer journey. This includes analytics_cookie/search cookie |
Social media cookies | We may use various social media and other third-party features on our website, that link to Facebook/ Instagram. These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise. |
You can manage your use of cookies through your web browser [or through this link at any time]. Please note that if you disable cookies entirely there may be some features of our site that you may not be able to access.
For more information, please see www.allaboutcookies.org
8. Your Choices
You can control certain aspects of your personal information through your account settings. You
may also opt-out of promotional communications.
9. Children's Privacy
Cazaar is not intended for individuals under the age of 18. We do not knowingly collect personal
information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Please review the policy regularly to stay
informed about how we are protecting your information.
11. Your data protection rights
We would like you to be confident in how your data is being processed. Under UK law you are granted the following rights:
Data Rights | Explanation |
Right of access | You can request a copy of the personal data we hold of yours at any time. |
Right to rectification | You can request that we amend any error in any of your personal data that we process for you, if its inaccurate, incomplete or out of date. |
Right to object | You may object to how we process your personal data at any time. |
Right to erase | You may request that we delete your personal data, however we may still retain a copy in accordance with applicable law and inform you of our rationale. |
Right to portability | You can request that we transfer your personal data to either yourself or another service provider. |
Right to complain | You have the right to raise complaints about how your data is being processed. If you would like to complain, please do get in touch and contact us on [email protected]. You may also contact the ICO directly at [email protected] |
If you would like to make a data subject access request, we will need to confirm and verify your identity before engaging with you.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at
